Welcome to diggitexx.com. This Site is owned and operated HERON SOLUTIONS FZE with a registered office address at Block B, Office-B26-198, SRTI Park, in the Emirate of Shar­jah, U.A.E.

We are dedicated to ensuring that your journey with our services is exceptional. To establish transparency and safeguard the interests of both our valued users and our business, we've crafted these Terms and Conditions that govern your interaction with our website and services. By engaging with our website and services, you willingly enter into an agreement bound by these Terms and Conditions. We encourage you to review them carefully before embarking on your exploration of our website.

Please be informed that we maintain the right to introduce changes to these Terms and Conditions whenever necessary. You can always find the most recent version right here. We recommend checking in periodically to stay up to date with any modifications.

Using Our Services

Accounts:
Getting started with our services is a breeze. You'll need to create an account, which not only enables easy communication but also allows you to make secure payments. If you run into any hiccups while setting up your account, our friendly support team is just a message away, ready to assist and resolve any issues.
Personalised Packages:
We duly recognise that the needs of each customer are unique and may not be fully met by our standard packages. That's why we encourage you to ask for a personalised package tailored to your specific requirements. Our team will work closely with you to craft a customised package that suits your needs perfectly. Before you make any commitments, we'll provide a clear quote so you know exactly what to expect in terms of duration and cost.
Delivery & Duration of Packages:
We understand that time is of the essence, and we offer the flexibility for our customers to select their preferred service duration. However, for certain services, we may recommend specific durations to ensure the best results. Our service durations span from 1 to 12 months, granting you the freedom to choose what suits you best when making your purchase. We will always inform you of chosen duration before finalising your order.
The duration of your package is entirely within your control. It's determined by your selection at the time of placing your order. If you ever wish to extend the duration of your package, you can simply make a repeat purchase. This can be easily done through our website or by reaching out to our dedicated support team. In the case of a customised package, the duration is set in accordance with your specific request. Your satisfaction is our priority, and we're here to accommodate your preferences – get in touch with us if you have any questions or queries relating to the duration of your package.

Terminating Your Account

Customers possess the right to terminate the contract at any time, for any rationale of their choosing. To terminate the contract, you must provide a written notice. In the event a customer seeks a refund, they must formally communicate their request to us via the contact information listed at the bottom of this Terms and Conditions.
Our team is unwavering in its dedication to delivering top-tier service and ensuring the resolution of all customer inquiries and concerns. As a result, we strongly encourage customers to reach out to us for assistance with any part of their contract or refund request.

Payments

We take pride in providing transparent pricing for our standard services, which you can readily access on our website. For those seeking customised services, we offer individualised quotations, ensuring that you have a clear understanding of costs before proceeding with payment.
To Simplify The Payment Process, We Accept Major Debit And Credit Cards, With Charges Applied At The Time Of Your Selection. You'll Find The Transaction Details Clearly Labelled On Your Bank Statement As DHS, UAE.

Requesting a Refund and cancellation

Should you ever decide to cancel your contract and request a refund before it runs its course, we want to make the process as seamless as possible. You will need to reach out to us with a formal request which we will then review. If we decide to issue a refund, you can expect it to be processed within 10 business days, using the same payment method you originally used.
In the rare event that your refund hasn't arrived after this period, our dedicated support team is just a message away. We firmly believe in fair pricing and transparent refund policies, and we're always here to assist with any questions or concerns you might have about our pricing or refund procedures.
Cancellation requests must be submitted in a written manner and will be evaluated at our discretion, full refunds for cancellations are only feasible if project work has not yet begun.

Intellectual Property Rights

Within HERON SOLUTIONS FZE Services, Users Gain Access To A Diverse Array Of Content And Materials, Including, But Not Limited To, Text, Graphics, Logos, Images, And Software. It's Important To Note That These Materials Are Exclusively Owned By And Are Protected Under Intellectual Property Laws.
We Place A Firm Restriction On Users Against Activities Such As Copying, Distributing, Reproducing, Or Modifying Any Of The Content Or Materials Without Securing Explicit Written Consent From HERON SOLUTIONS FZE. Upholding The Safeguarding Of Our Intellectual Property Is Of Paramount Importance To Us, And Any Violations Will Result In Legal Action.

Limitation of Liability & Indemnification

DIGGITEXX shall not assume responsibility for any direct, indirect, incidental, special, consequential, or punitive damages resulting from the use of our website or services. This includes, but is not restricted to, the potential loss of profits, data, or utilization. Under no circumstances shall DIGGITEXX's overall liability for all damages, losses, and causes of action surpass the amount paid by the customer for accessing the service.
Customers are obliged to indemnify, defend, and hold harmless DIGGITEXX from any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorney's fees, arising from a breach of this agreement by the customer.

Applicable Law & Jurisdiction

These Terms and Conditions shall be subject to interpretation and governance by applicable laws. In the event of any disputes arising directly from, or related to, these Terms and Conditions, both parties mutually consent to the exclusive jurisdiction of the courts.
We are committed to resolving potential disputes through established legal channels and ensuring that matters pertaining to these Terms and Conditions are handled in a fair, just, and transparent manner. We place great emphasis on adhering to the laws that govern our agreements and maintain a commitment to the principles of legality and fairness in all our interactions.

Contact Us

We welcome all users to reach out to us for any inquiries or concerns regarding our services or these Terms and Conditions. You can contact our team via email at support@diggitexx.com.